Shipping & Delivery Notes

Shipping Information

When placing your order we go by ship dates. Because we are shipping perishable items we only ship on Monday and Tuesday for a delivery by Thursday or Friday (2 to 3 business days) See Delivery Times Map for exact delivery date. Do not count weekend days as ship days.

During the month of December we will ship on Mondays only for delivery by Thursday or Friday.

You can choose which day you want each item to ship when you load it in your shopping cart. (Note, once in your shopping cart you can not change the date unless you delete the item and reorder it with a different date of your choosing.) We ship via UPS ground with delivery 1-3 business days after shipping. Due to the perishable nature of our products, they are shipped frozen.

We ship from the heartland of America to your doorstep via UPS Ground shipping which is included in our prices (except Alaska & Hawaii). See the map to determine how many days your package will be in transit or check the UPS official estimate. Note the days calculated for in transit DO NOT include weekends or holidays, or the actual ship date.

UPS Delivery Estimates
Shipping estimates for delivery across the nation for non-holiday times.                               For specific “Holiday Shipping” see below.

Delivery Information

All orders are shipped as “DRIVER RELEASE”. This means the package will be delivered to the recipient address with no signature required. (Except at apartments where a signature is required but may be left in the office.) Packages can be left at any exterior door location. Please be sure to alert the recipient that a perishable gift will be delivered to them. For actual Delivery day click here Delivery Times map to see how many business days after shipping your order will arrive.

Prices Include Shipping

All prices on our web site include applicable taxes, shipping via UPS ground service and handling for the 48 contiguous states.

No additional charges are applied unless an unusual shipping arrangement or expediting charges apply for rushed shipments.

Serving Instructions

Upon receiving, remove it from the box and outside packaging material leaving it within the heavy-duty freezer bag and gold foil it arrives in. If you do not plan to serve it within the next few days, immediately put it in the freezer, keeping it again in the same foil and freezer wrap packaging. Otherwise put it in the refrigerator and enjoy in the next few days. Remember unless freezing your ham or turkey should be consumed within 7-10 days. For maximum freshness and flavor, your ham or turkey should be used within 45-60 days of freezing. Allow three days to thaw in the refrigerator before serving at room temperature.

Holiday Shipping

Just a reminder we go by ship dates when placing your order not delivery dates. Allow 2 to 3 business days for delivery.

For actual days in transit see  Delivery Times map.

 

Expediting Charges

Should you need to have your order delivered within 2 business days, check the Delivery Times map first to see if 2-Day Airfreight, our “Expedited Shipping” will get it delivered more quickly. If you choose to ship 2-Day Airfreight to insure a more timely delivery than our standard UPS ground delivery an additional $25 will be charged. This sometimes becomes mandatory if trying to ship the same week as Thanksgiving or sometimes Christmas so plan ahead. Remember our ham and turkeys freeze wonderfully as they are not water injected as some hams are. You can even refreeze leftovers! Expedited shipping can be added at check out.

Addresses

Be sure to provide a complete and current address including apartment or suite numbers and zip codes. We cannot ship to P.O. Boxes, APO or FPO addresses.

Include a telephone number and/or e-mail address for a gift recipient. The e-mail address allows you to alert your recipient that a perishable package has been shipped to them.

Note, Holiday Ham Co. cannot be responsible for incorrect addresses or gift recipients not being home at the time of delivery.

Alaska, Hawaii and International Shipping

Unfortunately, we will not ship outside of the contiguous United States due to the perishable nature of our products. We believe in offering the best possible product; however, we would be unable to guarantee the best quality when shipping over seas.

Packaging

Holiday hams and turkeys are all shipped frozen wrapped in a heavy gold foil and placed in a heavy-duty freezer bag, for your convenience. Upon receipt, this is what would be placed in the refrigerator or freezer depending on when you are serving it.

For shipping, they are then wrapped in a padded insulation sleeve and placed in a Styrofoam cooler and then gift boxed. Instructions and serving tips are included in each package.

Gift Message

Your specific greeting up to 4 lines of 35 characters each will appear on the shipping label. At checkout enter your own personalized message. Note, if no message is inserted a standard message of “From and your name” will be used.

A message of any size may be included if the recipients e-mail address is provided. UPS will only use any e-mail address provided to send your message and to provide notification of delivery. The message is sent to them on the day it is shipped so that they may anticipate receipt.

Tracking my Shipment

On the day your package is shipped UPS will e-mail the tracking number of your package to the e-mail address or addresses you provided on your shipping order.

Changes and Cancellations

Changes and cancellations must be received at least 7 days before your shipping date.

Payment

We accept MasterCard, Visa, American Express and Discover when placing your order online.

Payment is due at the time the order is placed.

Privacy Policy

Holiday Ham does not provide any of your information or any gift recipient’s information to any third party except as required for payment and shipping.